Hidden Brain
17:02 the effects of poor listening were not experienced just by the listener. The effects of poor listening were being experienced by the speaker -
more than 50% of the conversation is determined by the listener, not the speaker.
A few days later, the speaker remembered less of their own story, if they had talked to a distracted listener.
38:51 It's actually not our arguments...it's our listening that can have an effect on people. So it's a great paradox that, in fact...if we were just focused on our goals of trying to knock people off from their point of view, we would be more effective if we actually did better listening.
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