28:00 "I have enough intellectual humility to be also listening to you. And also, that I'm open to persuasion in this conversation... If you signal early on in the conversation that you're not open to them changing your mind, you're asking a lot for the other person to be open to [you changing their mind.] If there isn't a power imbalance that dictates that they have to be open to it, they're going to withhold that openness, if you're not showing it as well."
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