A Nation on Hold Wants to Speak With a Manager https://nyti.ms/3zfD4TG
"The pandemic seems like a Möbius strip of bad news"
"You're looking at someone and thinking, 'I don't think this is about the cheese.'"
"Devolving into children"
"It's a different scale of mean"
"It's not just your imagination; behavior really is worse."
"customers so wound up with worry and anxiety that the smallest thing sends them into a tailspin of hysteria."
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