Empathy in medical care

What I learned from this podcast - empathy makes a difference and affects patient outcomes in health care. To make sure you're being empathetic: at 38:22 - 

Empathy acronym:

Eye contact

Muscles of facial expression

Posture

Affect

Tone of voice 

Hearing

Your response

https://freakonomics.com/podcast/compassionomics/

https://podcasts.google.com/?feed=aHR0cHM6Ly9vbW55LmZtL3Nob3dzL2ZyZWFrb25vbWljcy1yYWRpby9wbGF5bGlzdHMvZnJlYWtvbm9taWNzLXJhZGlvLnJzcw&ep=14&episode=NTZkOGZjYzMtYWYyYy00ZmY1LThhODItYWM5MzAxNmUyZDA3