No employee is ever perfect. If they were perfect they wouldn't be working for you
Tuesday, August 4, 2026
Are 2nd babies born at a different time of year?
A highly popular strategy among second-time parents is to deliberately wait until August or September to conceive. This ensures they experience the bulk of their pregnancy during autumn and winter, allowing them to wear comfortable layers and avoid peak summer heat entirely while heavily pregnant.
First vs. Second: Across the general population, a massive volume of first-born conceptions happens spontaneously during late fall and winter holiday seasons, leading to an involuntary influx of late-summer births.
Intentional timeline: Because second-time parents are more experienced with tracking cycles and managing family timelines, they are far more likely to practice deliberate contraceptive spacing to override seasonal patterns and force a preferred birth month.
Energy conservation: Couples take into account that managing a first-born's outdoor summer activities while simultaneously experiencing third-trimester exhaustion and heat stress is structurally unsustainable. This makes planning for a winter or spring birth much more appealing the second time around.
Your customer service chat bot puts you on the hook
Air Canada's chatbot lied to a customer. Then the airline argued in court that the bot was on its own — it didn't go well.
Jake booked a flight after his grandmother died. Before buying, he asked Air Canada's website chatbot about bereavement fares. The bot told him he could book now and apply for the discount within 90 days.
So he did.
Then Air Canada rejected the refund. Because that policy the chatbot described? It didn't exist. The bot made it up.
Jake took them to a tribunal. Air Canada's defense was that the chatbot is a "separate legal entity" responsible for its own actions. In plain English, the airline argued it shouldn't be on the hook for what its own bot said.
The tribunal was not amused. The ruling basically said a chatbot is still just part of your website. You're responsible for everything on it, whether it comes from a page or a bot. Air Canada paid up.
The lesson isn't "don't use chatbots." It's simpler and scarier than that: whatever your AI says, you said. There is no version where the bot is the one who messed up. The customer doesn't see a bot. They see your company making a promise.
A lot of owners are racing to automate customer-facing stuff right now to save a few bucks. Fine. But every automated word that goes out under your name is a word you're legally and morally on the hook for.
If a human employee promised something wrong, you'd own it. The bot is no different. It's just faster at being wrong.
https://www.facebook.com/share/19BJsMwjiz/
Jake booked a flight after his grandmother died. Before buying, he asked Air Canada's website chatbot about bereavement fares. The bot told him he could book now and apply for the discount within 90 days.
So he did.
Then Air Canada rejected the refund. Because that policy the chatbot described? It didn't exist. The bot made it up.
Jake took them to a tribunal. Air Canada's defense was that the chatbot is a "separate legal entity" responsible for its own actions. In plain English, the airline argued it shouldn't be on the hook for what its own bot said.
The tribunal was not amused. The ruling basically said a chatbot is still just part of your website. You're responsible for everything on it, whether it comes from a page or a bot. Air Canada paid up.
The lesson isn't "don't use chatbots." It's simpler and scarier than that: whatever your AI says, you said. There is no version where the bot is the one who messed up. The customer doesn't see a bot. They see your company making a promise.
A lot of owners are racing to automate customer-facing stuff right now to save a few bucks. Fine. But every automated word that goes out under your name is a word you're legally and morally on the hook for.
If a human employee promised something wrong, you'd own it. The bot is no different. It's just faster at being wrong.
https://www.facebook.com/share/19BJsMwjiz/
Sunday, August 2, 2026
Truck reversing
Wow, some clever driving! Especially with all the idiots trying to go around his truck in tight spaces.
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