It's not "bystander apathy," it's "pluralistic ignorance" (you don't want to overreact and look silly) and "diffusion of responsibility," (having less guilt for doing nothing because others could have acted.) Social inhibition is a better term for describing what's going on. Most people are deeply empathic.
@30' "Hard-wired" suggests it can't be altered. It's more like an Etch-a-Sketch.
"Personality type" is continuously distributed, rather than distinct types. Traits rather than types.
"Steep learning curve" is often misused, because this means it's easy, not hard, to learn.
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