NYTimes: No Apologies From the Boss of a No-Frills Airline

Wow - Being crotchety, irascible, blunt, and peevish nets you $500 million.

No Apologies From the Boss of a No-Frills Airline

By SARAH LYALL

Michael O'Leary believes that short-haul airline passengers will endure almost any indignity, as long as the tickets are cheap and the planes are on time....

http://www.nytimes.com/2009/08/01/world/europe/01oleary.html